Returns and exchanges can be made within 30 days. All returns are subject to a 15% re-stocking fee and the original shipping cost is not refundable. No returns or exchanges will be accepted past 30 days. Any and all returns must be in like new condition and show zero signs of use. All returns must have an RGA number (contact us) and must be returned via prepaid shipping.
We are not responsible for the potential difference that may arise in refund amounts that differ as a result of a change in currency exchange rates.
Sale items, demo, B stock, trade-ins, modified Sonos units, custom power cords (20 amp, UK, Schuko etc.) and or any item purchased at a discount from the normal retail price as shown on this website is non-returnable under any circumstance. If you are purchasing under any of the above conditions, please keep this in mind before placing your order.